Forestry2

Terms & Conditions

BOOKING INFO

Contact our friendly team at South Pacific Helicopters Kaikoura, NZ:

Phone:                    +64 3 319 5548

FREE Phone:           0800 360 886

Email:                       info@southpacificwhales.co.nz

Booking Office:        72 West End, Kaikoura, 7300

                                Everyday (except Christmas)  08:00am - 5:00pm *

Airport Helipad:        617 State Highway 1, Peketa, Kaikoura 7374

                                (by arrangement)

*Flights are available from sunrise to sunset, subject to weather and availability (minimum numbers apply). 

YOU WILL NEED:

  • Date of travel

  • Preferred ‘experience’ - Whale Watching Experience or Helicopter Scenic Experience

  • Passenger/s - Full Name, Phone Number, Weight per person, Adult/Child/Infant /Special requirements (if any)

  • Agent or Tour Operator’s details (if applicable)

  • Credit card guarantee - Visa, Mastercard, UnionPay

ON THE DAY:

  • Wear - comfortable shoes, warm clothing and sunglasses 

  • Bring your camera 

  • Also note due to our aircraft weight restrictions all passengers and/or equipment must be weighed.  Our team will brief you upon check-in.

  • Confirmed Check-in times (transfer's from town office must be pre-arranged)

    • Airport Helipad - Check-in:  30mins prior to schedule flight departure

    • Town Office - Check-in 45mins prior to schedule flight departure  

PRICES

  • Prices are quoted in New Zealand dollars (NZ$)

  • All prices include NZ Goods & Services Tax of 15%

  • All prices are subject to change at any time without prior notice

  • Prices are quoted per person and subject to minimum numbers per tour (experience).

INFANTS

Infants under the age of 2 years of age can travel free of charge IF (they can sit comfortably on an adults’ lap & weighs under 18kg’s).  Limited to 1 infant per journey/experience.

GROUPS & CHILDREN

Minimum of 4 passengers required, please contact our team to discuss (refer to Booking Info).  Children ages from 3-6yrs | Adults ages from 7yrs-99yrs. 

MOBILITY

Customers with limited mobility are most welcome, friends and family assistance is appreciated, must have the ability to move along a seat once lifted.  An excellent way to see the whales, marine life & Kaikoura–maximise your time soaring above it all!

SCHEDULE INFORMATION

South Pacific Helicopters Helipad is located and departs from:  671 SH1, Peketa, Kaikoura.  

All flights/journeys are subject to change or cancellation due to weather conditions.  We will work with you to reschedule your flight for another day.

To reconfirm your reservation, you are required to call our friendly team as follows at least one day prior to flying:

Phone:  +64 319 5548

FREE Phone 0800 360 886  

Flights operate every day except Christmas day.

Payment

We highly recommend bookings are made in advance to avoid disappointment.  

Payment must be made in advance to secure your booking.  Where payment is made by credit card and a refund applies, the amount must be refunded back to the same credit card.

To make a change to your flight time, you are required to contact our friendly team at least 48hrs in advance and we will reschedule your flight/tour at no cost. 

No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

Credit Cards Accepted:  Visa | Mastercard | UnionPay

CANCELLATION & REFUND POLICY

  • Group cancellations (confirmed as group bookings) require at least 4 days | inside of 48hrs-4 days will be subjected to a 25% fee per group booking.

  • Cancellations made 24-48hrs prior to scheduled flight time will incur a fee of 50% per passenger. 

  • ALL cancellations (groups/individuals) made within 24hrs of scheduled flight time including no-shows will incur a 100% cancellation fee of the entire tour/flight/booking charge. 

HEALTH & SAFETY

All of our pilots hold a Commercial Helicopter Pilot Licence and are regularly subjected to stringent performance checks under New Zealand Civil Aviation Authority (CAA) requirements. Our team has over 35 years of combined flying experience.

Before all flights, passengers are fully briefed on safety procedures before entering a helicopter.

During scenic flights our pilots may, at their own discretion, change flight paths and landing locations due to safety and weather conditions. Passengers will always be kept fully informed of any changes.

Safety is always our main priority.

MAINTENANCE

Our fleet are subjected to regular maintenance checks as safety is paramount.  Our helicopters are maintained by Heli Maintenance in Christchurch. 

RESTRICTIONS

  • Flights are subject to minimum passenger numbers and our aircraft have specific weight restrictions (all passengers and/or equipment will be weighed as a 'combined weight')

  • Flight times and routes are subject to and may vary due to weather conditions